Retail Branch Manager: Lead Team & Member Experience

DuPont Community Credit Union

Waynesboro (VA)

On-site

USD 74,000 - 87,000

Full time

11 days ago

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Job summary

Dupont Community Credit Union is seeking a Retail Branch Manager to lead operations at Staunton/Waynesboro in Augusta County. You will oversee member service, staff coaching, and daily branch performance to deliver exceptional financial service. The role requires a four-year degree or equivalent experience with at least two years of supervisory leadership.

Competitive salary and benefits are provided. Join a progressive credit union focused on member success, community involvement, and career

Qualifications

Four-year degree or equivalent work experience.
Minimum of 2 years of supervisory experience.
Strong leadership, direction, and supervision to entire branch office.

Responsibilities

Aid in effectively managing the entire member experience upon visiting the branch.
Conduct observation and coaching of staff.
Conduct financial transactions, open new accounts, and assist members with loans.
Communicate and implement service strategies and techniques to foster greater member relationships and satisfaction and monitor the level of quality service to members through a versatile, well-trained, highly qualified, and highly motivated staff.
Lead and conduct weekly staff meetings.
Track and post weekly sales goals and results.
Coach and counsel staff on sales and service performance.
Foster an engaging and inclusive work environment.
Generate new business by providing consultative approaches to matching retail products and services to existing members to include outbound calls to potential business members.