Branch Leader: Growth, Service & Compliance

University of Virginia Community Credit Union; Charlottesville (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

UVA Community Credit Union in Charlottesville, VA is seeking a Branch Manager to lead the Berkmar branch, coach staff, and develop sales and service strategies that strengthen member relationships. The role includes risk management, policy adherence, staff development, and coordinating branch operations, with opportunities for advancement based on experience.

If you thrive in a fast-paced, customer-focused environment and are technically savvy with a sales orientation, this is your chance to

Qualifications

• Bachelor’s Degree preferred.
• A minimum of 3 of branch management or equivalent experience.
• Approachable and friendly.
• Thrive in a fast-paced environment.
• Technically savvy.
• Sales oriented.

Responsibilities

• Foster and maintain a motivated, well-trained staff.
• Lead effective sales and service meetings for both the Credit Union’s consumer and business product lines. Create and maintain a cross-selling environment within the branch.
• Ensure that the branch is in compliance with Credit Union board established policies and procedures for branch operations including credit union internal controls, and federal and state laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Manage branch-level operational processes, including audits
• Evaluate the job performance of branch staff to ensure quality of work and service to members.
• Schedule and cross-train adequately to ensure effective branch succession and efficient branch operation.
• Conduct loan interviews, originate, process, disburse and close consumer loans.
• Originate home equity loans and register as a home equity loan officer.
• Monitor branch activity, including number of transactions, volume, teller errors, loan volume, product sales and new accounts.
• Be the Credit Union representative at community networking events. Conduct outside sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships.
• Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis. Ensure that staff receive on-going training on security and robbery procedures.
• Assist staff or members in solving complex account problems.
• Participate as an active member of management by providing recommendations for operational efficiencies, cost savings, policy and procedures, sales and service, and product enhancements.
• Manage branch subordinates. Is responsible for the overall direction, coordination, coaching, training and evaluation of these individuals.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting in training employees in sales, service, operational policies and procedures and financial literacy; planning; assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills

Branch management

Customer service

Sales oriented

Leadership

Tech savvy

Education

Bachelor’s degree preferred

Job description

UVA Community Credit Union in Charlottesville, VA is seeking a Branch Manager to lead the Berkmar branch, coach staff, and develop sales and service strategies that strengthen member relationships. The role includes risk management, policy adherence, staff development, and coordinating branch operations, with opportunities for advancement based on experience.

If you thrive in a fast-paced, customer-focused environment and are technically savvy with a sales orientation, this is your chance to