Retail Branch Manager: Lead Growth, Community & ESOP

Woodforest National Bank; Salem (VA); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

ESOP

Medical coverage

Paid time away

401(k) match

Job summary

Woodforest National Bank in Salem, VA is hiring a Retail Branch Manager I to grow consumer and business relationships and lead the branch team to deliver outstanding service.

You will drive sales, recruit and develop staff, and implement community engagement initiatives while maintaining compliance and a focus on the Woodforest Experience for every customer.

Join a national, employee-owned bank that emphasizes growth, training, and a strong culture of service and integrity.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Individuals with this level of experience typically report to an on-site manager; will mentor or lead a team of more junior staff but do not typically have formal management responsibility for personnel decisions.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.
• We prefer candidates who reside within our community.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.
• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Skills

Sales experience

Team leadership

Retail banking experience

Customer service

Positive attitude

Education

Bachelor's degree and 3 years experience

High School Diploma

Job description

Woodforest National Bank in Salem, VA is hiring a Retail Branch Manager I to grow consumer and business relationships and lead the branch team to deliver outstanding service.

You will drive sales, recruit and develop staff, and implement community engagement initiatives while maintaining compliance and a focus on the Woodforest Experience for every customer.

Join a national, employee-owned bank that emphasizes growth, training, and a strong culture of service and integrity.