Retail Branch Leader - Growth, Community Impact, ESOP

Woodforest National Bank; Concord (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Woodforest National Bank in North Carolina (Concord) is seeking a Retail Branch Manager I to lead customer relationships, community engagement, and partner initiatives while delivering the Woodforest Experience daily.

You will drive branch sales growth, recruit and mentor staff, and develop strategies to deepen deposits and loans, with a focus on excellent service and compliance in a fast-paced environment.

Qualifications

• 5 years of relevant and transferable sales and/or customer service experience.
• Or a Bachelor’s degree and 3 years of relevant and transferable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.
• Previous in-store banking experience is preferred, but not required.
• Must be positive and engaging.
• We prefer candidates who reside within our community.
• High School Diploma or equivalent required.
• Full-Time.
• Up to 50% or more outside of branch or as needed by customer.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology driven customer experience.
• Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

Skills

Sales experience

Customer service

Leadership

Positive attitude

Community-minded

Education

High School Diploma or equivalent

Bachelor’s degree + 3 years experience

Job description

Woodforest National Bank in North Carolina (Concord) is seeking a Retail Branch Manager I to lead customer relationships, community engagement, and partner initiatives while delivering the Woodforest Experience daily.

You will drive branch sales growth, recruit and mentor staff, and develop strategies to deepen deposits and loans, with a focus on excellent service and compliance in a fast-paced environment.