Retail Branch Leader: Drive Growth & Service

Woodforest National Bank; Massillon (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) Company Match

ESOP

Paid Time Away

Medical Coverage

Job summary

Woodforest National Bank in Ohio is seeking a Retail Branch Manager I to lead consumer and business relationships, drive branch sales, and deliver the Woodforest Experience daily. This on-site role requires strong leadership, coaching, and outside sales capabilities across Massillon locations.

You will recruit and develop staff, manage deposits and loans growth, and maintain regulatory compliance while delivering exceptional customer service and community involvement.

Qualifications

• 5 years of relevant and transferrable sales and/or customer service experience.
• OR a Bachelor’s degree and 3 years of relevant and transferrable sales and/or customer service experience.
• 1 year of experience leading and directing the activities of a sales team is required.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Must be proactive when seeking business outside of the branch.
• Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Skills

Sales & customer service

Team leadership

Communication

Education

Bachelor’s degree + 3 years sales/customer service

High School Diploma or equivalent

Job description

Woodforest National Bank in Ohio is seeking a Retail Branch Manager I to lead consumer and business relationships, drive branch sales, and deliver the Woodforest Experience daily. This on-site role requires strong leadership, coaching, and outside sales capabilities across Massillon locations.

You will recruit and develop staff, manage deposits and loans growth, and maintain regulatory compliance while delivering exceptional customer service and community involvement.