Retail Banking Team Leader: Grow Sales & Service

First National Bank Of Pennsylvania; Boardman Township (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

F.N.B. Corporation in Boardman, Ohio seeks an Assistant Branch Manager to drive branch sales, manage referrals, and support daily operations. The role emphasizes building a customer-focused team and leveraging digital tools to enhance service quality.

The incumbent will lead staff, coordinate activities, and ensure adherence to policies while maintaining data integrity and risk controls in a busy retail environment.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of related experience in banking or retail.
• Excellent customer service and communication skills.
• Strong organizational and interpersonal abilities.
• Proficiency with personal computers and standard office software.
• Experience with MS Word/Excel/PowerPoint preferred.
• Knowledge of banking policies and consumer products/services.

Responsibilities

• Promote sales through referrals and leads, cross-sell bank products.
• Input and maintain data quality for referrals, customers, and applicants.
• Assist with daily sales activity and staff coaching.
• Coordinate operational duties: scheduling, vault cash, opening/closing.
• Perform teller transactions as needed.
• Adhere to risk management and regulatory requirements.

Skills

Customer service

Communication

Organization

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Experience in banking

Sales skills

Banking policies

Education

High school diploma

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation in Boardman, Ohio seeks an Assistant Branch Manager to drive branch sales, manage referrals, and support daily operations. The role emphasizes building a customer-focused team and leveraging digital tools to enhance service quality.

The incumbent will lead staff, coordinate activities, and ensure adherence to policies while maintaining data integrity and risk controls in a busy retail environment.