Retail Banking Specialist - Growth & Service

Woodforest; Tomball (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Woodforest National Bank is seeking a Frontline Banker in Tomball, TX. This role focuses on delivering the Woodforest Experience by building customer relationships, promoting banking products, and ensuring excellent service in a retail environment.

The position requires strong communication, problem-solving, and a willingness to participate in community-focused activities, with flexibility to work extended hours as needed.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs

Responsabilités

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Connaissances

Retail sales

Customer service

Communication

Problem-solving

Flexibility

Formation

High School Diploma or equivalent

Description du poste

Woodforest National Bank is seeking a Frontline Banker in Tomball, TX. This role focuses on delivering the Woodforest Experience by building customer relationships, promoting banking products, and ensuring excellent service in a retail environment.

The position requires strong communication, problem-solving, and a willingness to participate in community-focused activities, with flexibility to work extended hours as needed.