Retail Banking Specialist — Flexible Hours & Growth

Woodforest; Findlay (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Ohio seeks a Bank Retail Associate to build and grow retail customer relationships, delivering the Woodforest Experience through proactive product recommendations and exceptional service.

The role emphasizes ownership of customer interactions, adherence to policies, and participation in community-focused branch activities in a fast-paced retail environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Resolve customer inquiries or concerns at first contact with internal partners as needed.
• Open and maintain deposit accounts and consumer loan products with accuracy and compliance.
• Support digital banking tools and platforms to enhance the customer experience.

Skills

Customer service

Sales skills

Communication

Problem solving

Time management

Adaptability

Education

High School Diploma

Tools

Banking software

Digital banking tools

Job description

Woodforest National Bank in Ohio seeks a Bank Retail Associate to build and grow retail customer relationships, delivering the Woodforest Experience through proactive product recommendations and exceptional service.

The role emphasizes ownership of customer interactions, adherence to policies, and participation in community-focused branch activities in a fast-paced retail environment.