Retail Banking Specialist

Woodforest National Bank; Franklin (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Woodforest National Bank in Indiana-Franklin is seeking a Banker II to deliver a high-quality retail banking experience. You will identify customer needs, explain banking solutions, and perform branch servicing duties with accuracy and integrity.

Join a team focused on community engagement, compliance, and dependable service while supporting digital tools and branch operations. Flexibility to support nearby branches may be required.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Strong communication, organizational and problem solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations and referrals.
• Demonstrate ownership in resolving customer inquiries at first contact with internal partners as needed.

Skills

Retail sales experience

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

Woodforest National Bank in Indiana-Franklin is seeking a Banker II to deliver a high-quality retail banking experience. You will identify customer needs, explain banking solutions, and perform branch servicing duties with accuracy and integrity.

Join a team focused on community engagement, compliance, and dependable service while supporting digital tools and branch operations. Flexibility to support nearby branches may be required.