Retail Banking Pro: Grow Relationships & Serve

Woodforest National Bank; New Castle (IN); Presencial; USD 38 000 - 48 000; Tempo integral

Resumo da oferta

Woodforest National Bank is seeking a Branch Banker in Indiana-New Castle to deliver the Woodforest Experience through warm, personalized customer interactions and proactive banking product recommendations. The role emphasizes service quality, sales acumen, and adherence to regulatory procedures within a busy branch.

You will engage customers, open accounts, process transactions, and support community outreach while maintaining a friendly, professional demeanor in a retail environment.

Qualificações

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsabilidades

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Conhecimentos

Retail Sales

Customer Service

Sales Skills

Communication

Problem Solving

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

Woodforest National Bank is seeking a Branch Banker in Indiana-New Castle to deliver the Woodforest Experience through warm, personalized customer interactions and proactive banking product recommendations. The role emphasizes service quality, sales acumen, and adherence to regulatory procedures within a busy branch.

You will engage customers, open accounts, process transactions, and support community outreach while maintaining a friendly, professional demeanor in a retail environment.