Retail Banking Relationship Specialist II

Fifth Third; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank in Liberty Township, OH seeks a Personal Banker Associate II. The role is a sales-focused, customer-facing position with a program to train into a Retail Personal Banker II after onboarding. It emphasizes deposits, loans, fee-based services, and client relationship development.

The candidate will rely on consultative selling techniques and collaborate with partners to deliver comprehensive financial solutions while maintaining high ethical standards and customer satisfaction.

Qualifications

• Experience in sales and customer-focused roles in banking preferred.
• Ability to analyze financial information and explain options clearly.
• Familiarity with retail banking products and services.

Responsibilities

• Use consultative sales to build a customer profile and identify financial needs.
• Maintain knowledge of Retail products and advise suitable solutions.
• Engage with customers using approved marketing tools and set financial review appointments.
• Cross-sell to existing customers and participate in outside sales activities as directed.
• Collaborate with Mortgage, Small Business, and Investment partners to provide solutions.
• Meet/exceed customer experience and production goals and guide CSRs in sales/referrals.

Skills

Sales

Customer service

Financial needs assessment

Cross-selling

Education

College degree

Job description

Fifth Third Bank in Liberty Township, OH seeks a Personal Banker Associate II. The role is a sales-focused, customer-facing position with a program to train into a Retail Personal Banker II after onboarding. It emphasizes deposits, loans, fee-based services, and client relationship development.

The candidate will rely on consultative selling techniques and collaborate with partners to deliver comprehensive financial solutions while maintaining high ethical standards and customer satisfaction.