Retail Banking Pro: Teller & Personal Banker

Berkshire Bank Company; Westfield (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Berkshire Bank is seeking a Universal Banker in Westfield, MA. This role combines Teller and Personal Banking Representative duties to deliver exceptional customer service and grow relationships.

You will process transactions, open new accounts, promote products, and support digital banking engagement while complying with bank policies and regulations. Flexible hours including Saturdays may be required.

Qualifications

• High school diploma or equivalent required; Associate's degree or banking courses preferred.
• Prior teller or sales experience in a goal-oriented environment.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
• Educate and assist clients with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Accurately perform account opening procedures and maintenance requests.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Time management

Goal orientation

Education

High school diploma

Banking courses preferred

Tools

Microsoft Office

Job description

Berkshire Bank is seeking a Universal Banker in Westfield, MA. This role combines Teller and Personal Banking Representative duties to deliver exceptional customer service and grow relationships.

You will process transactions, open new accounts, promote products, and support digital banking engagement while complying with bank policies and regulations. Flexible hours including Saturdays may be required.