Hybrid Banking Pro: Teller & Personal Banker

Berkshire Bank; North Adams (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Berkshire Bank in North Adams, MA is seeking a Universal Banker who will perform Teller and Personal Banking Representative duties, delivering an exceptional customer experience and handling transactions, account openings, and relationship growth.

The role requires cash handling, knowledge of banking products, and compliance with policies. Flexible hours including Saturdays may be required; prior teller or sales experience is preferred, with strong communication and organizational skills.

Qualifications

• High school diploma or equivalent required; associate degree or banking courses preferred.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including Saturdays and travel to nearby offices.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services.
• Educate clients with digital banking services and promote convenient banking options.
• Handle complex customer issues and resolve service concerns.
• Process financial transactions, balance cash drawer, and perform account openings.

Skills

Customer service

Communication

Needs-based selling

Multitasking

Goal-oriented

Problem solving

Education

High school diploma or equivalent

Associate's degree or banking courses

Tools

Microsoft Office

Job description

Berkshire Bank in North Adams, MA is seeking a Universal Banker who will perform Teller and Personal Banking Representative duties, delivering an exceptional customer experience and handling transactions, account openings, and relationship growth.

The role requires cash handling, knowledge of banking products, and compliance with policies. Flexible hours including Saturdays may be required; prior teller or sales experience is preferred, with strong communication and organizational skills.