Teller & Personal Banking Pro

Berkshire Bank Company; East Longmeadow (MA); On-site; USD 57,308,000 - 77,738,000; Full time

Job summary

Beacon Bank is seeking a Universal Banker in East Longmeadow, MA, combining teller and personal banking representative duties. You will deliver an exceptional customer experience, process transactions, open accounts, and promote digital banking.

This role requires flexibility to support branch initiatives and meet customer needs in a fast-paced retail environment. Candidates should have strong communication skills, cash handling experience, and a proactive approach to relationship-building.

Qualifications

• High school diploma or equivalent required; associate degree or banking courses preferred.
• Proven cash handling and customer service experience.
• Knowledge of bank products, services, and operating procedures.

Responsibilities

• Provide outstanding customer experience at all points of contact and build customer relationships.
• Educate customers on digital banking and promote bank products and services.
• Process deposits, withdrawals, check cashing, loan payments, and other transactions.
• Follow bank policies, ensure regulatory compliance, and maintain cash drawer accuracy.

Skills

Superior customer service

Sales skills

Strong communication

Customer needs analysis

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Associate's degree or banking courses preferred

Tools

MS Office

Job description

Beacon Bank is seeking a Universal Banker in East Longmeadow, MA, combining teller and personal banking representative duties. You will deliver an exceptional customer experience, process transactions, open accounts, and promote digital banking.

This role requires flexibility to support branch initiatives and meet customer needs in a fast-paced retail environment. Candidates should have strong communication skills, cash handling experience, and a proactive approach to relationship-building.