Hybrid Banker: Teller & Personal Banking Pro

Beacon Bank; East Longmeadow (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank is seeking a Universal Banker in East Longmeadow, MA to perform Teller and Personal Banking Representative duties. Deliver exceptional customer experiences, process transactions, open new accounts, and proactively build customer relationships.

Promote Beacon Bank products and services and support digital banking engagement. The role emphasizes compliance with bank policies, procedures, and regulatory requirements, with flexibility for Saturdays and occasional travel to nearby offices

Qualifications

• High school diploma or equivalent required; Associate’s degree or banking courses preferred.
• Prior teller or sales experience in a goal-oriented environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services to meet customer needs.
• Educate and assist clients with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.
• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.
• Provide backup support to Teller Supervisors and participate in branch meetings.
• Accurately perform account opening procedures and maintenance requests.

Skills

Customer service

Sales capability

Communication skills

Detail oriented

Microsoft Office

Education

High school diploma or equivalent

Associate’s degree or banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank is seeking a Universal Banker in East Longmeadow, MA to perform Teller and Personal Banking Representative duties. Deliver exceptional customer experiences, process transactions, open new accounts, and proactively build customer relationships.

Promote Beacon Bank products and services and support digital banking engagement. The role emphasizes compliance with bank policies, procedures, and regulatory requirements, with flexibility for Saturdays and occasional travel to nearby offices