Hybrid Universal Banker: Teller & Personal Banking

Beacon-Bank; Longmeadow (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beacon Bank in Longmeadow, MA is seeking a Universal Banker to perform teller and personal banking duties. Deliver exceptional customer experiences, process transactions, open new accounts, and actively grow relationships. Compliance with bank policies and regulatory requirements is essential.

The role supports digital banking engagement and may require travel to nearby offices. Strong communication and sales skills are vital to meet performance goals.

Qualifications

• Strong customer service and sales focus.
• Excellent verbal and written communication.
• Ability to identify customer needs and recommend solutions.
• Able to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Provide outstanding customer experience at all contact points.
• Build and expand customer relationships with product recommendations.
• Educate clients on digital banking services and banking options.
• Handle complex issues, explain policies, and resolve concerns.
• Participate in branch initiatives and outreach to develop new business.
• Process transactions including deposits, withdrawals, and payments.
• Balance cash drawer daily and maintain accuracy.
• Assist with opening and maintenance of accounts.
• Follow bank policies, security, and regulatory requirements.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Teamwork

Leadership

Problem solving

Education

High school diploma or equivalent

Job description

Beacon Bank in Longmeadow, MA is seeking a Universal Banker to perform teller and personal banking duties. Deliver exceptional customer experiences, process transactions, open new accounts, and actively grow relationships. Compliance with bank policies and regulatory requirements is essential.

The role supports digital banking engagement and may require travel to nearby offices. Strong communication and sales skills are vital to meet performance goals.