Retail Banking Personal Banker Trainee

Fifth Third Bank; Xenia (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

Fifth Third Bank in Xenia, Ohio is launching a Retail Personal Banker I track with a 4-8 week onboarding program, rotations through operations and Sales & Service, and a certification at completion to qualify for the Personal Banker I role within the Retail Personal Banker family.

The role emphasizes consultative selling, building customer profiles, cross-selling, and processing teller transactions, while maintaining risk controls and confidentiality; travel for training is required.

Qualifications

• Sales-focused with ability to identify financial needs.
• Ability to analyze basic financial information.
• Excellent communication and professional appearance.
• S.A.F.E. Act registration required by employment.
• Experience in retail banking or customer service preferred.

Responsibilities

• Build customer profiles and identify financial needs using consultative sales.
• Maintain knowledge of Retail products and propose solutions.
• Set appointments for periodic financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Establish relationships with Mortgage, Small Business, Commercial and Investment partners.
• Meet production goals and contribute to revenue growth.
• Open/close Financial Center or Bank Mart as directed.
• Protect customer information and adhere to policies.

Skills

Sales ability

Customer service

Communication

Mathematical aptitude

Professional appearance

Education

College degree or equivalent experience

Job description

Fifth Third Bank in Xenia, Ohio is launching a Retail Personal Banker I track with a 4-8 week onboarding program, rotations through operations and Sales & Service, and a certification at completion to qualify for the Personal Banker I role within the Retail Personal Banker family.

The role emphasizes consultative selling, building customer profiles, cross-selling, and processing teller transactions, while maintaining risk controls and confidentiality; travel for training is required.