Retail Banking Manager - Launch a New Market

MBT Bank; Albert Lea (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

MBT Bank is seeking an experienced Retail Manager to lead our Albert Lea expansion and establish a strong market presence. You will build customer relationships, develop a high-performing team, and drive branch growth from the ground up.

The role focuses on delivering exceptional customer experiences, supporting branch operations, ensuring regulatory compliance, and collaborating with lending, investments, and insurance partners to grow the business.

Qualifications

• College degree or training in business, finance or related field preferred.
• Three+ years of retail banking experience preferred.
• Supervisory or leadership experience preferred.

Responsibilities

• Assist customers and support daily branch operations.
• Handle complex customer inquiries and specialized account relationships with professionalism and sound judgment.
• Promote bank products, services, and digital banking solutions to strengthen customer relationships.
• Support branch growth by making referrals to internal partners including lending, investments, and insurance professionals.
• Manage branch operational needs, including supplies, facility maintenance, and vendor relationships.
• Manage schedules and staffing levels to ensure excellent customer service coverage.

Skills

Leadership

Communication

Customer focus

Education

College degree or training in business, finance or related field

Three+ years of retail banking experience

Previous supervisory or leadership experience

Job description

MBT Bank is seeking an experienced Retail Manager to lead our Albert Lea expansion and establish a strong market presence. You will build customer relationships, develop a high-performing team, and drive branch growth from the ground up.

The role focuses on delivering exceptional customer experiences, supporting branch operations, ensuring regulatory compliance, and collaborating with lending, investments, and insurance partners to grow the business.