Retail Banking Leader & Coach

Leighton State Bank; Pella (IA); On-site; USD 52,000 - 78,000; Full time

Job summary

Leighton State Bank is seeking a Retail Supervisor to provide leadership and oversight for our retail customer-facing staff across multiple Iowa branches including Leighton, Monroe, Knoxville and Pella. The role emphasizes hiring, training, and coaching Relationship Specialists and Bankers to deliver accurate, compliant service and positive customer experiences.

You will supervise daily operations, support cross-training, and lead efforts to improve efficiency and consistency across branches

Qualifications

• Demonstrated leadership and staff development capabilities.
• Strong customer service mindset and conflict resolution skills.
• Excellent written and verbal communication abilities.
• Ability to analyze variables and make sound banking decisions.
• Proficiency with standard office software and banking platforms.

Responsibilities

• Lead, train, and develop staff across multiple branches.
• Oversee cash handling, new accounts, transactions, and service issues.
• Manage vault, ATM oversight, cash ordering, balancing, and audits.
• Collaborate across departments to ensure consistent product delivery and cross-selling.
• Provide leadership to ensure compliance with policies and regulatory requirements.
• Travel to various branches regularly to supervise operations.

Skills

Leadership

Customer Service

Communication

Judgment/Decision Making

Technology Proficiency

Education

Bachelor’s degree or 3+ years banking experience

Tools

Microsoft Office

Banking systems

Digital banking tools

Job description

Leighton State Bank is seeking a Retail Supervisor to provide leadership and oversight for our retail customer-facing staff across multiple Iowa branches including Leighton, Monroe, Knoxville and Pella. The role emphasizes hiring, training, and coaching Relationship Specialists and Bankers to deliver accurate, compliant service and positive customer experiences.

You will supervise daily operations, support cross-training, and lead efforts to improve efficiency and consistency across branches