Retail Banking Customer Experience Specialist

Unified Bank; Martins Ferry (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Unified Bank in Martins Ferry, Ohio is seeking a Customer Service Representative to provide warm, friendly service, process bank transactions accurately, and deliver an UNIFIED customer experience.

You will open and close savings and checking accounts, handle deposits and loan payments, balance cash drawers, assist with vault and ATM duties, and support cross-selling while complying with all bank policies and regulatory requirements.

Qualifications

• High school diploma or equivalency required.
• Excellent written and verbal communication.
• Experience with Microsoft Office.
• Strong organizational skills.

Responsibilities

• Process bank transactions accurately and timely.
• Provide warm, friendly service; greet customers and assist them.
• Cross-sell products and refer follow-up as needed.
• Open/close savings and checking accounts, CDs, IRAs, and safe deposit boxes per policy.
• Maintain cash/coin drawer and balance daily.
• Support risk management and regulatory compliance.

Skills

Business communication

Microsoft Office

Organizational skills

Education

High School diploma or equivalency

Job description

Unified Bank in Martins Ferry, Ohio is seeking a Customer Service Representative to provide warm, friendly service, process bank transactions accurately, and deliver an UNIFIED customer experience.

You will open and close savings and checking accounts, handle deposits and loan payments, balance cash drawers, assist with vault and ATM duties, and support cross-selling while complying with all bank policies and regulatory requirements.