Retail Banking Center Leader

First Horizon Bank; Jesup (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

First Horizon Bank in Jesup, GA is seeking an experienced Banking Center Manager to lead and develop the local team, drive sales, and deliver exceptional client experiences. You will coach staff, manage operations, ensure regulatory compliance, and foster a collaborative, high-performing culture that aligns with our values and community focus.

Key duties include strategic leadership, relationship building with clients and partners, and cross-functional collaboration to support One Team

Responsibilities

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank culture; promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including involvement in the local market/community through civic organizations or community groups.
• Implement and coach advice driven sales process; provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base; collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.
• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.
• Other job-related duties and special duties as assigned

Job description

First Horizon Bank in Jesup, GA is seeking an experienced Banking Center Manager to lead and develop the local team, drive sales, and deliver exceptional client experiences. You will coach staff, manage operations, ensure regulatory compliance, and foster a collaborative, high-performing culture that aligns with our values and community focus.

Key duties include strategic leadership, relationship building with clients and partners, and cross-functional collaboration to support One Team