Retail Banking Center Leader - Growth & Service Excellence

First Horizon Corp.; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

First Horizon Corp. is seeking a Banking Center Manager to oversee the overall sales, production, profitability, and regulatory compliance of the banking center. This role ensures timely, accurate customer service and guides the team to deliver financial guidance in the local market.

The incumbent leads, trains, and evaluates staff, drives strategic initiatives, and collaborates with partners to grow the business while maintaining a strong control environment and customer experience.

Qualifications

• Bachelor's degree or equivalent and the ability to perform essential functions.
• 2–4 years related experience and/or training or equivalent combination of education and experience.

Responsibilities

• Coach, lead and manage banking center team to execute strategic initiatives.
• Promote First Horizon Bank culture and engage associates.
• Develop and nurture client relationships to expand the client base and cross-sell.
• Provide regular coaching, feedback, and performance evaluations to team members.

Skills

Leadership

Customer service

Strategic planning

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

First Horizon Corp. is seeking a Banking Center Manager to oversee the overall sales, production, profitability, and regulatory compliance of the banking center. This role ensures timely, accurate customer service and guides the team to deliver financial guidance in the local market.

The incumbent leads, trains, and evaluates staff, drives strategic initiatives, and collaborates with partners to grow the business while maintaining a strong control environment and customer experience.