Retail Banking Branch Manager – People & Growth Leader

First Financial Bank Texas; Odessa (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

First Financial Bank Texas is seeking a seasoned Retail Operations Manager to oversee office retail operations, including New Accounts, Tellers, and Safe Deposit. You will hire, coach, and supervise a team of at least five staff, promote a strong sales and service culture, and ensure compliance with bank policies.

Periodic travel for regional training is required. The role requires five years in retail banking with management experience, a business/finance degree, and excellent communication

Qualifications

• Five years of retail banking experience, one of which must be in management.
• A four-year college degree in business/finance is a competitive advantage.
• Prior experience in a Personal Banker position preferred.
• Basic math proficiency and aptitude.
• Demonstrated academic record of achievement in social and leadership skills.
• Demonstrate aptitude to handle sensitive operational transaction and customer relationships.
• Professional appearance & demeanor.
• Demonstrate strong social skills.
• Excellent communication skills & a self-starter mentality.
• Ability to adjust to flexible hours and ability to sell products and services.
• Will supervise staff of at least five employees and daily operations.
• Thorough knowledge of negotiable instruments is strongly desired.
• Must be able to work flexible hours and/or extended hours as business requires.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Responsibilities

• General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
• Incumbent is expected to hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail.
• Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday hours and holiday hours may be a requirement based on your branch location’s hours of operation.

Skills

Retail banking experience

Management

Excellent communication

Customer service

Flexible hours

Professional appearance

Sales skills

Education

Bachelor's degree in business/finance

Job description

First Financial Bank Texas is seeking a seasoned Retail Operations Manager to oversee office retail operations, including New Accounts, Tellers, and Safe Deposit. You will hire, coach, and supervise a team of at least five staff, promote a strong sales and service culture, and ensure compliance with bank policies.

Periodic travel for regional training is required. The role requires five years in retail banking with management experience, a business/finance degree, and excellent communication