Assistant Branch Manager: Lead Growth & Customer Experience

Berkshire Bank; Stonington (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

Beacon Bank is seeking an Assistant Branch Manager in Pawcatuck, CT. You will partner with the Branch Manager to drive growth, manage daily operations, supervise staff, and ensure exceptional customer experience. The role requires leadership, coaching, and a focus on sales goals within a collaborative team.

Applicants should have at least two years in banking, strong communication skills, and willingness to work rotating hours, including Saturdays. Compliance awareness is essential.

Qualifications

• Minimum 2 years of banking experience.
• Supervisory experience preferred.
• Strong sales, management, and team leadership abilities.
• Proven ability to deliver exceptional customer experience.

Responsibilities

• Provide outstanding customer experience at all contact points.
• Advise customers on product selection and financial solutions.
• Mentor and coach branch staff to meet sales and service goals.
• Oversee branch operations, compliance, and documentation.

Skills

Customer service

Supervisory experience

Sales leadership

Team leadership

Communication

Account knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Beacon Bank is seeking an Assistant Branch Manager in Pawcatuck, CT. You will partner with the Branch Manager to drive growth, manage daily operations, supervise staff, and ensure exceptional customer experience. The role requires leadership, coaching, and a focus on sales goals within a collaborative team.

Applicants should have at least two years in banking, strong communication skills, and willingness to work rotating hours, including Saturdays. Compliance awareness is essential.