Teller Supervisor: Lead Teller Team & Customer Experience

Beacon Bank; Cranston (RI); On-site; USD 28,000 - 44,000; Full time

Job summary

Beacon Bank in Cranston, RI seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach staff to deliver exceptional customer experiences.

You will develop relationships, recommend banking solutions, and ensure compliance with bank policies while supporting branch growth and service goals. Weekend availability and ongoing training are expected to maintain service excellence.

Qualifications

• High school diploma or equivalent; banking courses preferred.
• 1–2 years of senior teller or teller supervisor experience.
• Proven results in a goal-oriented sales or customer service environment.
• Strong communication, interpersonal, and organizational skills.

Responsibilities

• Supervise teller line operations and assist in daily branch procedures.
• Maintain cash drawer balance and ensure proper vault handling.
• Provide exceptional customer service and develop relationships.
• Assist in hiring and performance management in collaboration with branch management.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Customer service

Supervisory experience

Cash handling

Communication skills

Problem solving

Education

High school diploma or equivalent

Banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in Cranston, RI seeks a Teller Supervisor to lead the teller line, oversee daily operations, and coach staff to deliver exceptional customer experiences.

You will develop relationships, recommend banking solutions, and ensure compliance with bank policies while supporting branch growth and service goals. Weekend availability and ongoing training are expected to maintain service excellence.