Retail Banker – Customer Service & Transactions Pro

Farmers State Bank; LaGrange (IN); On-site; USD 21,000 - 26,000; Full time

Job summary

Farmers State Bank in Indiana is seeking a courteous Retail Banker to serve customers at the window, process a variety of transactions, open and maintain accounts, and advise clients on bank products and services. This role acts as a primary point of contact for the branch and supports the bank’s customer acquisition and growth efforts.

You will refer customers to other departments, stay up to date with regulations and security procedures, balance cash drawers and ATMs, and present a

Qualifications

• High school diploma or equivalent.
• Strong customer service skills, in person and over the phone.
• Ability to work within defined parameters and guidelines.
• Knowledge of bank products and regulatory requirements related to cashing checks and deposits.

Responsibilities

• Serve customers at the window, processing transactions within limits.
• Counsel customers on bank products and services.
• Stay abreast of regulations, security procedures, and branch policies.
• Open/close accounts with proper identification and credit checks.
• Refer customers to other bank departments and support the Customer Acquisition and Growth program.
• Balance cash drawer and ATM where applicable.
• Process night drop/mail transactions and issue receipts.
• Balance vault cash and assist with daily reconciliation if assigned.

Skills

Customer service

Cash handling

Bank product knowledge

Regulatory compliance awareness

Education

High school diploma or GED

Job description

Farmers State Bank in Indiana is seeking a courteous Retail Banker to serve customers at the window, process a variety of transactions, open and maintain accounts, and advise clients on bank products and services. This role acts as a primary point of contact for the branch and supports the bank’s customer acquisition and growth efforts.

You will refer customers to other departments, stay up to date with regulations and security procedures, balance cash drawers and ATMs, and present a