Retail Banker: Customer Service & Transactions Expert

Farmers State Bank; Indiana (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Farmers State Bank is seeking a Retail Banker to provide prompt, courteous service, process transactions, and answer customer questions while referring to other departments as needed.

You will maintain cash accuracy, serve as the primary public contact, and support branch operations. This role requires customer-facing skills and knowledge of bank products to assist current and prospective clients.

Qualifications

• High School Education or equivalent.
• Customer Service skills, both phone and face to face.
• Ability to work within defined parameters and make decisions using provided guidelines.
• Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions.

Responsibilities

• Serves customers at window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Meet with current or prospective customers and counseling them on the benefits and features of bank products.
• Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch.
• Prepares forms for opening/closing accounts, including checking, savings, CD’s, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and ID provided.
• Trained on FSB’s Customer Acquisition and Growth program and able to perform duties aligned with the program.
• Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust).
• Sells money orders, cashier’s checks, and cash advances.
• Process transactions that arrive in the night drop or mail and send customers receipts.
• Order funds for businesses, coin and bills, ordering foreign currency.
• Balance cash drawer.
• Balance ATM machine.
• Maintain vault cash, open/closes vault daily, if given responsibility of vault teller.
• Balances ledger accounts daily/when needed.
• Recognize customer needs and refer to respective department.
• Performs other related duties as assigned.

Skills

Customer Service

Cash Handling

Sales Skills

Regulatory Knowledge

Education

High School Diploma or equivalent

Job description

Farmers State Bank is seeking a Retail Banker to provide prompt, courteous service, process transactions, and answer customer questions while referring to other departments as needed.

You will maintain cash accuracy, serve as the primary public contact, and support branch operations. This role requires customer-facing skills and knowledge of bank products to assist current and prospective clients.