Retail Banker: Customer‑Centric Financial Advisor

Farmers State Bank; Sturgis Township (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Farmers State Bank is seeking a Retail Banker to provide prompt, courteous service at the window, process transactions, and advise customers on bank products. The role acts as a resource to other retail bankers and maintains cash and vault responsibilities under branch supervision.

Responsibilities include meeting customers, opening/closing accounts, handling night drop mail transactions, and referring customers to other departments as needed.

Qualifications

• High School Education or equivalent.
• Customer Service skills, both phone and face to face.
• Ability to work within defined parameters and make decisions using provided guidelines.
• Knowledge of bank products and services, and regulatory requirements related to cashing checks, and other deposit/loan payment transactions.

Responsibilities

• Serve customers at window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Meet with current or prospective customers and counseling them on the benefits and features of bank products.
• Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch.
• Prepares forms for opening/closing accounts, including checking, savings, CD's, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and ID provided.
• Trained on FSB's Customer Acquisition and Growth program and able to perform duties aligned with the program.
• Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust).
• Sells money orders, cashier's checks, and cash advances.
• Process transactions that arrive in the night drop or mail and send customers receipts.
• Order funds for businesses, coin and bills, ordering foreign currency.
• Balance cash drawer.
• Balance ATM machine.
• Maintain vault cash, open/closes vault daily, if given responsibility of vault teller.
• Balances ledger accounts daily/when needed.
• Recognize customer needs and refer to respective department.
• Performs other related duties as assigned.

Skills

Customer service

Decision making

Regulatory knowledge

Education

High school diploma or equivalent

Job description

Farmers State Bank is seeking a Retail Banker to provide prompt, courteous service at the window, process transactions, and advise customers on bank products. The role acts as a resource to other retail bankers and maintains cash and vault responsibilities under branch supervision.

Responsibilities include meeting customers, opening/closing accounts, handling night drop mail transactions, and referring customers to other departments as needed.