Retail Banker

Firstscotia; City of Schenectady (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Firstscotia’s Retail Bankers help customers with day-to-day banking needs and offer products to enhance service. This full-time role at a City branch emphasizes prompt, courteous service and accurate transaction processing.

Based in Schenectady, NY, the position requires Saturday hours and travel to other branches as needed, with a focus on cross-selling and achieving branch goals while maintaining security and compliance.

Qualifications

• Provide exceptional service experience to customers.
• Excellent communication and telephone skills.
• Promote bank products through superior customer relations.
• Balance transactions with 90% accuracy or more each quarter.
• Maintain knowledge of bank products and services.
• Work full-time, Monday–Saturday, travel required.

Responsibilities

• Provide exceptional service to customers at the branch.
• Represent the bank in a courteous, professional manner.
• Process transactions accurately and maintain balancing records.
• Cross-sell bank products and services.
• Assist in other branches as needed.
• Travel as required.

Skills

Excellent communication

Telephone skills

Customer service

Job description

Description

Our Retail Bankers are responsible for assisting the Bank's customers with their day-to-day banking needs and offering products that will enhance the service provided. This position is also responsible for providing prompt, efficient and courteous service to the Bank's customers.

Requirements

Job Responsibilities

• To provide an exceptional service experience, every time!
• Must have excellent communication and telephone skills.
• Promote business for the Bank by providing a superior level of customer relations and service within assigned branch and the Bank.
• Represent the Bank to the customer in a courteous, professional manner and provide prompt, efficient and accurate service while processing transactions.
• Ensure service standards are met within assigned branch.
• Executes financial transactions in accordance with bank policies and procedures while maintaining a balancing record of 90% or more each quarter.
• Perform routine branch duties including safe deposit.
• Maintain working knowledge of products and services offered by the bank.
• Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures.
• Assist in attaining established bank and branch goals through active participation in the incentive and referral programs.
• Must be active in cross selling the Bank's products and services.
• This is a full-time position performed in a regular office environment, Monday through Saturday, Retail Branch Banking hours. Travel is required.
• Assist in other branches as needed. This position operates in an office setting. The role routinely uses standard office equipment.
• Other duties as assigned: Duties, responsibilities and activities may change at any time with or without notice, deemed necessary by Management.