Retail Banker - Build Relationships & Drive Growth

Falcon National Bank; Richmond (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Life insurance options

Medical, dental & vision insurance

HSA and FSAs

Paid holidays and PTO

Volunteer PTO

401k with company match

Voluntary life insurance & LTD

Employee assistance program

Supplemental benefit options

Job summary

Falcon National Bank is seeking a Retail Banker to deliver in-branch sales, service, and transactional support in our Richmond location. The role focuses on building lasting customer relationships, guiding customers to digital channels, and ensuring accurate account servicing and problem resolution.

Candidates should have at least a high school diploma and prior customer-facing experience. The position is full-time, in person, with a competitive pay range and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Pre-employment screening completed.
• One year of previous experience interacting with the public or serving customers.

Responsibilities

• Provides friendly, helpful service that provides lasting relationships through.
• Help expand business by targeting new growth opportunities.
• Work cooperatively with others to ensure effective working relationships between departments and branches.
• Provide prompt, friendly, and courteous service to all customers and team members.
• Maintain well-developed knowledge of all products and services to understand and fulfill customer needs.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Perform all teller-related duties as described in the Teller job description.
• Prepare follow-up letters and emails in accordance with the Onboarding process.
• Assist customers with account problems, reconciliation, and research.
• Ability to work from any location (as assigned).
• Performs quality check work on account documentation.
• Other duties as required by management.

Skills

Data entry speed

MS Office proficient

Analytical skills

Verbal & written communication

Independent & team work

Flexible & self-motivated

Multitasking & prioritization

Customer service excellence

Education

High school diploma or equivalent

Tools

Bank software

Microsoft Office

Job description

Falcon National Bank is seeking a Retail Banker to deliver in-branch sales, service, and transactional support in our Richmond location. The role focuses on building lasting customer relationships, guiding customers to digital channels, and ensuring accurate account servicing and problem resolution.

Candidates should have at least a high school diploma and prior customer-facing experience. The position is full-time, in person, with a competitive pay range and a comprehensive benefits package.