Retail Banker

Falcon National Bank; Ham Lake (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Life Insurance & Short-Term Disability

Medical, Dental, Vision Insurance

Health Savings Account & FSAs

Paid Holidays & PTO

Volunteer Time Off

401k with Match

Long-Term Disability

Employee Assistance Program

Supplemental Benefit Options

Job summary

Falcon National Bank in Ham Lake, MN is seeking a Retail Banker to deliver exceptional in-branch service, handle sales, service, and transactional needs, and build lasting customer relationships. You will assist with account servicing, respond to inquiries, and guide customers toward digital tools.

Starting pay ranges from $18 to $22 per hour, with full benefits and opportunities for growth. This in-person, full-time role emphasizes accurate processing, compliance with bank policies, and a

Qualifications

• High school diploma or equivalent.
• Satisfactory completion of pre-employment screening.
• One year of previous experience interacting with the public or serving customers.

Responsibilities

• Provide friendly, helpful service to customers and build lasting relationships.
• Expand business by targeting new growth opportunities.
• Ensure accurate processing of transactions and adherence to policies.
• Maintain up-to-date knowledge of products and services to meet customer needs.
• Support teamwork across branches and departments.

Skills

Typing speed

Bank software

Microsoft Office

Analytical skills

Attention to detail

Verbal communication

Written communication

Teamwork

Self-motivation

Multitasking

Prioritization

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Excel

Job description

Career Details

Full Time Ham Lake MN Posted on 9/11/2026

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life-long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution. Falcon National Bank is currently looking for a Retail Banker to join our Ham Lake location.

What’s In It For You?

We’re proud to offer a variety of benefits to support the health and well-being of our full-time employees, including:

• Company Sponsored Life Insurance and Short-Term Disability
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
• Paid Company Holidays and Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 401k Retirement Plan with Company Match
• Voluntary Life Insurance and Long-Term Disability
• Employee Assistance Program (EAP)
• Supplemental Benefit Options

Job Overview

The Retail Banker is responsible for delivering an exceptional in-branch customer experience by fulfilling the customer’s sales, service, and transactional needs. This role is critical to engaging with customers, building long-term relationships, and creating loyalty by providing insight, advice, and recommendations based on their banking needs. The Retail Banker implements strategies to retain and deepen current customer relationships, establishes new relationships, builds customer confidence with digital channel capabilities, provides account servicing and maintenance, assists with problem resolution, and processes transactions accurately and efficiently.

Position Duties & Responsibilities

Provides friendly, helpful service that provides lasting relationships through:

• Help expand business by targeting new growth opportunities.
• Work cooperatively with others to ensure effective working relationships between departments and branches.
• Provide prompt, friendly, and courteous service to all customers and team members.
• Maintain well-developed knowledge of all products and services to understand and fulfill customer needs.
• Execute all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Perform all teller-related duties as described in the Teller job description.
• Prepare follow-up letters and emails in accordance with the Onboarding process.
• Assist customers with account problems, reconciliation, and research.
• Ability to work from any location (as assigned).
• Performs quality check work on account documentation.
• Other duties as required by management.

Required Skills

• Ability to keyboard and enter numerical data with speed and accuracy.
• Proficient with Microsoft products and Bank software products.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team environment.
• Flexible, self-motivated.
• Ability to multitask and prioritize as needed.
• Exceptional interpersonal and customer service skills.

Minimum Qualifications

• High school diploma or equivalent.
• Satisfactory completion of pre-employment screening.
• One year of previous experience interacting with the public or serving customers

Pay Range: $18.00-$22.00/hour.

Starting pay is determined based on several factors, which can include the candidate’s experience, qualifications, skills, and geographic area.

Falcon National Bank is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Work Location: In person