Regional Retail Banker (Float)

Falcon National Bank (Foley, MN); Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Life Insurance

Medical, Dental, Vision Insurance

401k Retirement Plan with CompanyMatch

Paid Holidays and PTO

EAP

HSA/FSAs

Supplemental Benefit Options

Job summary

Falcon National Bank is seeking a Regional Retail Banker (Float) primarily based in St Cloud, MN, with coverage at Central Minnesota branches in Richmond and Foley. This entry-level floating role focuses on transaction processing and customer service, traveling between locations as needed to support staffing and branch goals.

You will educate customers on products and digital services, process routine transactions, and assist with account maintenance while building relationships across branches.

Qualifications

• High school diploma or equivalent.
• 6–12 months of customer service experience required; banking or cash handling experience preferred.
• Strong customer service skills with a friendly, professional attitude.
• Excellent communication skills.
• Ability to build positive relationships and work well with others.
• Attention to detail and accuracy when handling cash and processing transactions.
• Willingness to float between branches and travel as needed.

Responsibilities

• Provide friendly, professional service to customers in person, over the phone, and through other service channels.
• Provide coverage across St Cloud, Richmond, and Foley locations based on staffing needs.
• Build positive relationships by listening to customer needs and delivering accurate, timely solutions.
• Assist customers with questions, problem resolution, and everyday account needs.
• Accurately process routine transactions, including deposits, withdrawals, payments, cashier’s checks, and other account requests.
• Verify customer identity, account information, and documentation to ensure accuracy and compliance.
• Balance cash drawer daily and maintain currency and coin within acceptable limits.
• Assist customers with account servicing such as address changes, account maintenance, and basic troubleshooting.
• Assist customers in opening consumer and business accounts.
• Support new account setup by helping customers understand products and services that fit their needs.
• Educate customers on digital banking tools and self-service options to build confidence and improve their experience.
• Maintain working knowledge of bank products, services, procedures, and updates to policy.
• Identify opportunities to introduce additional products or services that align with customer needs and branch goals.
• Perform operational tasks such as ATM balancing, branch capture, processing night depository, safe deposit box access, wire support, and maintaining accurate logs and records.
• Complete quality checks on transactions and documentation to ensure accuracy and compliance.
• Follow all bank policies, procedures, and security protocols, including opening and closing the branch.
• Remain alert to potential fraud or suspicious activity and report concerns appropriately.
• Use sound judgment and elevate issues when needed.
• Maintain confidentiality of customer information at all times.
• Work collaboratively with team members and other departments to support daily operations and customer needs.
• Contribute to a positive team environment by being flexible, dependable, and willing to help others.
• Participate in community events or outreach activities as requested.
• Perform other duties as assigned

Skills

Customer service

Communication skills

Attention to detail

Cash handling

Problem solving

Team collaboration

Adaptability

Data entry accuracy

Fraud awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life-long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution. Falcon National Bank is hiring a Regional Retail Banker (Float) who will be primarily based inSt Cloudwhile also providing coverage at our Central Minnesota branches inRichmondandFoley.

What’s In It For You?

We’re proud to offer a variety of benefits to support the health and well-being of our full-time employees, including:

• Company Sponsored Life Insurance and Short-Term Disability
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA), Limited Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA) options.
• Paid Company Holidays and Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• Voluntary Life Insurance and Long-Term Disability
• Employee Assistance Program (EAP)
• Supplemental Benefit Options

Position Overview

Floating Retail Banker is an entry-level, frontline retail banking position responsible for supporting multiple branch locations, including St Cloud, Richmond, and Foley based on business needs, and is focused on transaction processing and customer service. This role processes routine banking transactions accurately and efficiently, educates customers on products and digital services, and assists with account maintenance and problem resolution across assigned locations. The Floating Retail Banker builds customer confidence by providing friendly, knowledgeable service while adapting to different branch environments and teams, identifying opportunities to deepen customer relationships within defined guidelines, and supporting branch goals while exercising sound judgment within established policies and procedures. Flexibility, strong communication, and the ability to travel between locations are essential to success in this role.

Position Duties And Responsibilities

• Provide friendly, professional service to customers in person, over the phone, and through other service channels
• Provide coverage across St Cloud, Richmond, and Foley locations based on staffing needs.
• Build positive relationships by listening to customer needs and delivering accurate, timely solutions
• Assist customers with questions, problem resolution, and everyday account needs
• Accurately process routine transactions, including deposits, withdrawals, payments, cashier’s checks, and other account requests
• Verify customer identity, account information, and documentation to ensure accuracy and compliance
• Balance cash drawer daily and maintain currency and coin within acceptable limits
• Assist customers with account servicing such as address changes, account maintenance, and basic troubleshooting
• Assist customers in opening consumer and business accounts.
• Support new account setup by helping customers understand products and services that fit their needs
• Educate customers on digital banking tools and self-service options to build confidence and improve their experience
• Maintain working knowledge of bank products, services, procedures, and updates to policy
• Identify opportunities to introduce additional products or services that align with customer needs and branch goals
• Perform operational tasks such as ATM balancing, branch capture, processing night depository, safe deposit box access, wire support, and maintaining accurate logs and records
• Complete quality checks on transactions and documentation to ensure accuracy and compliance
• Follow all bank policies, procedures, and security protocols, including opening and closing the branch
• Remain alert to potential fraud or suspicious activity and report concerns appropriately
• Use sound judgment and elevate issues when needed
• Maintain confidentiality of customer information at all times
• Work collaboratively with team members and other departments to support daily operations and customer needs
• Contribute to a positive team environment by being flexible, dependable, and willing to help others
• Participate in community events or outreach activities as requested
• Perform other duties as assigned

Required Skills & Experience

• High school diploma or equivalent
• 6–12 months of customer service experience required; banking or cash handling experience preferred
• Strong customer service skills with a friendly, professional attitude
• Excellent communication skills (verbal and written)
• Ability to build positive relationships and work well with others
• Attention to detail and accuracy, especially when handling cash and processing transactions
• Ability to use sound judgment and recognize when to elevate concerns
• Comfortable using computers and basic office technology, including Microsoft Office and common office equipment (phone systems, scanners, printers, etc.)
• Ability to enter numerical and written data accurately and efficiently
• Strong organizational skills with the ability to prioritize tasks and adapt in a fast-paced environment
• Willingness to learn bank products, services, policies, and procedures
• Ability to identify and report suspicious or fraudulent activity
• Commitment to following all bank policies, procedures, and confidentiality requirements
• Must be willing and able to demonstrate Falcon’s mission, vision and values.
• Must be willing and able to float between branches and work a flexible schedule, including rotating Saturdays and occasional schedule adjustments to meet staffing needs
• Must have reliable transportation and the ability to travel between assigned branch locations as needed