Retail Bank Branch Manager

AppleOne Employment Services; Danville (CA); On-site; USD 75,000 - 108,000; Full time

Job summary

AppleOne Employment Services in Danville, CA, seeks an experienced Retail Banking Branch Manager to lead a full-service branch onsite. The role emphasizes staff leadership, deposit growth, and exceptional customer service within a compliant, community-focused banking environment.

The ideal candidate has extensive branch leadership experience, strong operational controls, and a proven ability to coach teams to meet sales and service targets.

Qualifications

• Most recent role must be Branch Manager or higher (AVP, Operations Manager, or similar retail banking leadership).
• Minimum 7 years of experience in a retail banking branch environment.
• Minimum 5 years as Branch Manager in a full-service branch setting.
• Minimum 3 years handling complex business and consumer banking accounts.
• Proven success driving branch sales performance, deposit growth, customer acquisition, or related branch growth metrics.
• Strong knowledge of branch operations, audit preparation, compliance procedures, regulatory requirements, and operational controls.
• 5+ years of experience using core banking systems or banking software for daily operations, account servicing, approvals, and reporting.
• 3 to 5 years of experience with Microsoft Office, including Excel, Word, and Outlook.
• 3+ years of experience using compliance, audit, regulatory tracking, certification, or exception management tools.
• 2+ years of experience using branch performance dashboards or KPI reporting tools to monitor deposits, trends, cost of funds, and branch performance.

Responsibilities

• Lead daily branch operations, including staffing, workflow, service standards, transaction approvals, operational accuracy, and customer experience.
• Hire, train, coach, and develop branch team members through regular feedback, one-on-one coaching, performance reviews, and sales and service guidance.
• Drive branch growth through deposit acquisition, new account development, cross-selling, customer outreach, referrals, and local business development.
• Maintain strong compliance, audit readiness, internal controls, monthly certifications, and adherence to state, federal, and internal banking policies.
• Resolve escalated customer issues and support complex consumer and business banking needs with professionalism, urgency, and sound judgement.
• Partner with operations, commercial banking, business banking, and other internal teams to support customer retention, referrals, and branch performance goals.

Skills

Leadership

Coaching

Communication

Problem-solving

Customer service

Branch operations

Deposit growth

Sales strategy

Audit readiness

Compliance

MS Office

Excel

Word

Outlook

Staff development

Tools

Core banking systems

Banking software

KPI dashboards

CRM tools

Job description

Job Summary

We are seeking a Retail Banking Branch Manager for a full-time, direct hire opportunity in Danville, CA. This onsite leadership role is ideal for an experienced branch banking professional who enjoys leading teams, driving deposit growth, building customer relationships, and maintaining strong operational and compliance performance.

This opportunity offers the chance to lead a full-service retail banking branch within a stable, community-focused banking environment. The Branch Manager will work closely with supportive leadership and cross-functional banking partners while coaching a branch team to deliver strong service, sales, and operational results. This is a great fit for a hands-on leader who values teamwork, local community involvement, employee development, and visible impact within the market.

Key Responsibilities

• Lead daily branch operations, including staffing, workflow, service standards, transaction approvals, operational accuracy, and customer experience.
• Hire, train, coach, and develop branch team members through regular feedback, one-on-one coaching, performance reviews, and sales and service guidance.
• Drive branch growth through deposit acquisition, new account development, cross-selling, customer outreach, referrals, and local business development.
• Maintain strong compliance, audit readiness, internal controls, monthly certifications, and adherence to state, federal, and internal banking policies.
• Resolve escalated customer issues and support complex consumer and business banking needs with professionalism, urgency, and sound judgement.
• Partner with operations, commercial banking, business banking, and other internal teams to support customer retention, referrals, and branch performance goals.

Compensation and Benefits

• Salary range: $75,000 to $108,000 per year.
• Employment type: Direct hire, full time.
• Work arrangement: Onsite.
• Location: Danville, CA.

Required Qualifications and Skills

• Manage full-service branch operations, staff performance, compliance, audit readiness, and customer service delivery.
• Lead sales strategies focused on deposit growth, new account acquisition, referrals, and cross-selling.
• Coach, train, and develop branch employees to meet service, operational, and sales performance expectations.
• Oversee complex consumer and business banking transactions, escalations, exceptions, and account servicing needs.

Most recent role must be Branch Manager or higher, such as AVP, Operations Manager, or similar retail banking leadership role.

• Minimum 7 years of experience in a retail banking branch environment.
• Minimum 5 years of experience as a Branch Manager in a full-service branch setting.
• Minimum 3 years of experience handling complex business and consumer banking accounts.
• Proven success driving branch sales performance, deposit growth, customer acquisition, or related branch growth metrics.
• Strong knowledge of branch operations, audit preparation, compliance procedures, regulatory requirements, and operational controls.
• 5+ years of experience using core banking systems or banking software for daily operations, account servicing, approvals, and reporting.
• 3 to 5 years of experience with Microsoft Office, including Excel, Word, and Outlook.
• 3+ years of experience using compliance, audit, regulatory tracking, certification, or exception management tools.
• 2+ years of experience using branch performance dashboards or KPI reporting tools to monitor deposits, trends, cost of funds, and branch performance.
• Strong leadership, coaching, communication, problem-solving, and customer service skills.
• Valid California driver’s license and ability to travel locally as needed.

Preferred Qualifications

• Experience participating in local professional, civic, or business organizations such as a Chamber of Commerce, Rotary, or similar community group.
• Established local business development experience within a community banking or retail banking environment.
• Experience partnering with commercial banking, business banking, lending, or treasury teams on referrals and customer relationship growth.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.