Retail Backroom & Customer Experience Associate

The TJX Companies, Inc.; Knoxville (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid holidays

Job summary

Marshalls, part of The TJX Companies, is hiring to deliver an exceptional customer experience in a fast-paced store environment in Knoxville. You will engage with customers, promote loyalty programs, and help maintain a clean, organized sales floor while supporting store operations and safety standards.

The role emphasizes strong communication, attention to detail, and the ability to multi-task across tasks such as ringing transactions, stocking, and assisting teammates.

Qualifications

• Excellent customer service skills required.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes in direction.

Responsibilities

• Ring customer purchases/returns accurately and count change.
• Promote credit and loyalty programs.
• Maintain merchandising standards and prepare merchandise for the floor.
• Participate in store recovery, safety, and loss prevention efforts.
• Support and collaborate with store team to meet goals.
• Handle duties as assigned by management.

Skills

Customer service

Flexible schedule

Communication

Organizational skills

Multi-tasking

Adaptability

Retail experience (preferred)

Job description

Marshalls, part of The TJX Companies, is hiring to deliver an exceptional customer experience in a fast-paced store environment in Knoxville. You will engage with customers, promote loyalty programs, and help maintain a clean, organized sales floor while supporting store operations and safety standards.

The role emphasizes strong communication, attention to detail, and the ability to multi-task across tasks such as ringing transactions, stocking, and assisting teammates.