Flexible Retail Associate - Customer Experience Champion

The TJX Companies, Inc.; Knoxville (TN); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays

Job summary

Marshalls, part of The TJX Companies, is seeking a team member to deliver a highly satisfying customer experience in a fast-paced store in Knoxville, TN. You will engage customers, process transactions, and support merchandise flow while upholding loss prevention and safety standards.

You'll join a diverse, collaborative environment with opportunities for development and advancement, competitive pay, associates discounts, and a comprehensive benefits package as part of TJX’s off-price retail

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Promotes credit and loyalty programs.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexibility

Communication

Organizational skills

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls, part of The TJX Companies, is seeking a team member to deliver a highly satisfying customer experience in a fast-paced store in Knoxville, TN. You will engage customers, process transactions, and support merchandise flow while upholding loss prevention and safety standards.

You'll join a diverse, collaborative environment with opportunities for development and advancement, competitive pay, associates discounts, and a comprehensive benefits package as part of TJX’s off-price retail