Retail Automotive Parts Specialist: Customer Solutions

Genuine Parts Company; Wheeling (IL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) match

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Résumé du poste

Genuine Parts Company’s Store Pro at NAPA in Wheeling, IL, focuses on delivering a warm, helpful customer experience while accurately locating automotive parts for retail and wholesale customers. You will use product knowledge and systems to fulfill orders, assist with inquiries, and support store operations in a fast-paced environment.

This entry point role emphasizes teamwork, reliability, and a willingness to learn automotive parts and technology, with clear paths for growth within the

Qualifications

• HS diploma or GED required.
• Excellent communication and customer service skills.
• Willingness to learn automotive parts and systems.
• Ability to operate POS and inventory tools.

Responsabilités

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Connaissances

Customer focus

Communication

Team player

Willingness to learn

Formation

High School Diploma or GED

Outils

POS systems

Inventory catalogs

Delivery management systems

Description du poste

Genuine Parts Company’s Store Pro at NAPA in Wheeling, IL, focuses on delivering a warm, helpful customer experience while accurately locating automotive parts for retail and wholesale customers. You will use product knowledge and systems to fulfill orders, assist with inquiries, and support store operations in a fast-paced environment.

This entry point role emphasizes teamwork, reliability, and a willingness to learn automotive parts and technology, with clear paths for growth within the