Retail Automation Specialist: EPOS & IT Integrations

Jacksons Food Stores, Inc.; Meridian, Northern (ID, KY); Hybrid; USD 60,000 - 91,000; Full time

Job summary

Jackson Companies is seeking a Retail Automation Specialist to support retail technology systems, applications, and operations across EPOS, dispenser interfaces, ATG, DVRs, and IoT devices. You will collaborate with IT leadership and business stakeholders to ensure successful implementation and integration of technology projects in a fast-paced environment.

The role requires 4+ years in retail tech, strong Verifone EPOS experience, installation and maintenance skills, and the ability to manage

Qualifications

• 4+ years' experience working with retail technology systems with integration or automation.
• Highly Proficient in Verifone or similar EPOS systems.
• Experience in installing and supporting Verifone or similar software and hardware.
• Experience in troubleshooting moderately complex technology ecosystems.
• Understanding of process management improvement practices, change management processes, and operations services.
• Excellent verbal and written communication skills.
• Strong analytical and organizational skills, detail orientation, and interpersonal skills.
• The ability to multi-task and prioritize in a challenging, fast-pasted, dynamic environment.
• An ability to handle stress associated with the required immediate resolution of issues.
• The ability to work at times outside business hours for retail technology system upgrades, outages, and implementations.
• The ability to operate independently without the need for continuous oversight and direction.

Responsibilities

• Organize, manage, and perform implementations of retail technology solutions, applications, and systems in a fast-paced IT environment.
• Lead retail technology implementation discussions with IT specialists, contractors, and vendors.
• Develop and plan retail technology testing, implementation and training as needed.
• Proactively monitor, track, follow-up, and report on system vulnerabilities.
• Responsible for executing retail technology solutions related projects per protocols.
• Work on and complete multiple projects and deliverables with limited supervision and be able to work independently or in a team environment.
• Monitor, manage and provide continuous feedback on all retail technology strategies, standards, and procedures.
• Manage and document retail system strategies, standard, procedures and protocols.
• Be able to assist with issues working on with our Support Center.
• Coordinate with team members in troubleshooting retail technology related issues.
• Adhere to all company policies and procedures.
• Effectively implement service policies and procedure to support company objectives.

Skills

Communication

Analytical skills

Multitasking

Attention to detail

Stress management

Tools

Verifone EPOS

Retail hardware

Job description

Jackson Companies is seeking a Retail Automation Specialist to support retail technology systems, applications, and operations across EPOS, dispenser interfaces, ATG, DVRs, and IoT devices. You will collaborate with IT leadership and business stakeholders to ensure successful implementation and integration of technology projects in a fast-paced environment.

The role requires 4+ years in retail tech, strong Verifone EPOS experience, installation and maintenance skills, and the ability to manage