Retail Systems Engineer III - location Aiken, SC

Alex Lee, Inc.; Aiken (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Alex Lee, Inc. seeks a Store Technology Support Specialist to ensure operation and implementation of store hardware and software, especially POS systems. Travel is heavy (90%) and the role will focus on Augusta–Aiken area.

Responsibilities include installing hardware/software, training store teams, ensuring smooth openings of new stores, documenting systems, and assisting with network-related issues. On-call duties may be required outside normal hours.

Qualifications

• Bachelor’s degree or equivalent knowledge and 2+ years of technology experience.

Responsibilities

• Install hardware and software and provide troubleshooting as needed.
• Provide training to store teams on new procedures.
• Ensure smooth opening of new Alex Lee stores regarding POS, front office operation, payment devices, and self-checkout.
• Continually improve front-end systems and document effective use.
• Proactive problem-solving and scheduling of remodels or special projects.
• Assist infrastructure team as field support for networking hardware and troubleshooting.
• On-call duties to provide application/hardware support during off hours as scheduled by supervisor.
• Coordinate with third-party break-fix providers to restore systems when necessary.

Skills

Troubleshooting

Communication

Multi-tasking

Team collaboration

On-call readiness

Travel readiness

Store training

Organizational skills

Education

Bachelor’s degree in Computer Science, Mathematics or Business

Tools

POS systems

Windows OS

IBM 4690

Toshiba TCxSky OS

Networking concepts

Job description

Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues.

Travel is 90% - Must be located in Augusta - Aiken area and will provide store support for this area.

Responsibilities

• Install hardware and software as necessary. Providing support and troubleshooting as required.
• Provide training to store teams on new procedures when necessary.
• Ensures the smooth opening of all new Alex Lee retail stores regarding point of sale, front office operation, fuel centers, payment devices, specialty areas, eCommerce, Catalina and self-checkout.
• Continually improves the overall quality and performance of front-end systems.
• Documents systems to ensure effective use and efficient ongoing maintenance.
• Proactive, positive approach to problem-solving.
• Coordinates and assists with remodels, de-installs and special projects.
• Assist the infrastructure team as field support for networking related hardware and troubleshooting.
• Responsible for on-call duties to provide application / hardware support during off hours as scheduled by supervisor. Serves as backup for other on-call team members.
• Work with third party break fix providers to help restore systems when necessary.

Qualifications

• Bachelor’s degree in computer science, mathematics or business is required or equivalent knowledge and skill from work experience. 2+ years of technology related experience. 2+ years of grocery retail support. Should possess working knowledge of retail automation applications and POS systems.
• May be required to work long hours during install projects which may also require multiple nights away from home.
• Must be able to juggle multiple tasks and work in situations where being bombarded from all directions.
• Troubleshooting and problem-solving skills.
• Able to make decisions.
• Able to work without supervision.
• Basic understanding of IBM 4690 / Toshiba TCxSky OS.

Preferred Skills

• Excellent organizational and communication skills,
• Desire to learn innovative/new technologies and keep abreast of trends.
• Desire to work on complex problems.
• Collaborative – works jointly with highly skilled members of the organization on different projects.
• Some knowledge of Python or running scripts.
• Basic understanding of Windows OS and setup.
• Understanding of basic network concepts and principles.