RETAIL ASSOCIATE (Noblesvile or Plainfield)

Moonshot Games; Noblesville (IN); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Moonshot Games Retail Associate in Noblesville, IN is seeking an enthusiastic, organized, customer-focused individual to join our team. You will welcome customers, handle sales, answer inquiries, and maintain a clean, organized store environment.

Ideal candidates are friendly, detail-oriented, and excited about gaming culture, with availability during evenings and weekends. You will also restock, assist with inventory, and support store events as needed.

Qualifications

• Prior retail or customer service experience preferred.
• Friendly, approachable attitude with strong interpersonal and communication skills.
• Ability to multitask and stay organized in a dynamic, fast-paced environment.
• Reliable and punctual with a strong sense of responsibility.
• Comfortable learning and using store systems and technology (Shopify POS, Gorgias).
• Availability during evenings and weekends is required.

Responsibilities

• Greet and assist walk-in customers, creating a welcoming and engaging in-store experience.
• Provide knowledgeable support on general products; refer customers to specialists for deeper questions (e.g., Magic: The Gathering singles, Pokemon, D&D materials).
• Operate the POS register to process purchases, returns, gift cards, and store credit transactions.
• Respond promptly and professionally to customer inquiries via phone, email, or in-store.
• Promote current sales, new arrivals, and store events when relevant.
• Restock shelves and maintain tidy, organized displays throughout the store.
• Perform routine inventory checks and help identify stock shortages or overages.
• Receive and process product from other store locations or suppliers.
• Assist with merchandising and signage updates when needed.
• Manage communication related to online and phone orders.
• Pull and prepare customer orders for in-store pickup and shipping.
• Notify customers of order status and follow up on any uncollected items.

Skills

Retail experience

Customer service

Multitasking

Punctuality

Tech familiarity

Evenings/weekends

Tools

Shopify POS

Gorgias

Job description

Moonshot Games Retail Associate Noblesville, IN·Plainfield, IN·Full time Company website

We’re looking for an enthusiastic, organized, and customer-focused individual to join our team as a Retail Sales & Customer Service Associate. This position is the face of our game store, welcoming customers, handling sales, customer service inquiries, and maintaining a clean, organized environment. Ideal candidates are friendly, detail-oriented, and excited about gaming culture.

About Moonshot Games

Google defines a "moonshot" as an extremely ambitious and innovative project. Though Moonshot Games started as just one retail store in downtown Noblesville, we currently operate two retail stores in Central Indiana, a YouTube live stream Moonshot Rips, a traveling card-show business, and an e-commerce storefront. Today we represent more than just a handful of game stores. Ours is a place for people without a place. A safe spot to visit, play, laugh, and learn within a loving, supportive community. Yet this dream wouldn't have become reality without our amazing staff and customers, because it was too big to build by our will alone. It was Noblesville's dream first, but we will continue to serve our communities with plenty more big ideas as we reach for the stars.

Description

Key Responsibilities

• Greet and assist walk-in customers, creating a welcoming and engaging in-store experience.
• Provide knowledgeable support on general products; refer customers to specialists for deeper questions (e.g., Magic: The Gathering singles, Pokemon, D&D materials).
• Operate the POS register to process purchases, returns, gift cards, and store credit transactions.
• Respond promptly and professionally to customer inquiries via phone, email, or in-store.
• Promote current sales, new arrivals, and store events when relevant.

Sales Floor & Inventory Support

• Restock shelves and maintain tidy, organized displays throughout the store.
• Perform routine inventory checks and help identify stock shortages or overages.
• Receive and process product from other store locations or suppliers.
• Assist with merchandising and signage updates when needed.
• Manage communication related to online and phone orders.
• Pull and prepare customer orders for in-store pickup and shipping.
• Notify customers of order status and follow up on any uncollected items.

Store Maintenance

• Complete daily opening and closing checklists to ensure the store is clean, safe, and ready for customers.
• Maintain cleanliness of sales floor, counters, and common areas throughout the day.
• Report maintenance or safety issues to management promptly.

Qualifications

• Prior retail or customer service experience preferred.
• Friendly, approachable attitude with strong interpersonal and communication skills.
• Ability to multitask and stay organized in a dynamic, fast-paced environment.
• Reliable and punctual with a strong sense of responsibility.
• Comfortable learning and using store systems and technology (e.g., Shopify POS, Gorgias).
• Availability during evenings and weekends is required.

Bonus Qualifications

• Knowledge of tabletop games, board games, trading card games, or RPGs is a big plus.
• Experience with point-of-sale systems and/or e-commerce platforms.