Customer Experience Associate

Game & Company; Walled Lake (MI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Employee discount

Community-focused environment

Job summary

Game & Company in Walled Lake, MI is seeking a friendly, customer-focused part-time associate to join our community-driven team. You’ll help guests explore games, events, and products they’ll love, while contributing to a welcoming store atmosphere.

Ideal candidates are outgoing, reliable, and excited about hobby gaming culture. Evening and weekend availability is a plus, with employee discounts and a fun community environment.

Qualifications

• Friendly, reliable, and strong communication skills.
• Passion for board games, trading card games, collectibles, or hobby gaming culture.
• Ability to work evenings, weekends, and during special events.
• Professional, dependable, and punctual.

Responsibilities

• Greet every customer and create a welcoming, community-focused environment.
• Assist customers with product recommendations, purchases, memberships, and event information.
• Answer questions about board games, trading card games, events, and store services.
• Help new customers feel comfortable and excited about joining the community.
• Maintain a clean, organized, and visually appealing sales floor.
• Restock shelves, organize inventory, and keep displays looking great.
• Assist with point-of-sale transactions, cash handling, and customer checkouts.
• Support daily opening and closing procedures as assigned.
• Help support tournaments, prereleases, board game nights, and other in-store events.

Skills

Friendly demeanor

Great communication

Team player

Customer service

Flexibility

Job description

The Customer Experience Associate is responsible for creating a welcoming, fun, and helpful environment for every guest who walks into Game & Company. This role focuses on customer service, product knowledge, store upkeep, and helping create the community atmosphere that makes Game & Company special.

The ideal candidate is friendly, dependable, outgoing, and enjoys helping people discover games, events, and products they’ll love.

Location Walled Lake, MI

Job Type Part-Time

Starting Pay Starting at $15 per hour

Employee discount and a fun community-focused environment

This role is a great fit for someone who loves helping people, enjoys a lively hobby store environment, and wants to be part of a friendly, community-driven team.

• Friendly and outgoing people who enjoy talking with customers
• Reliable team members who can jump in where needed
• Applicants who enjoy games, collectibles, and events
• People who care about store presentation, service, and community

Key Responsibilities

• Greet every customer and create a welcoming, community-focused environment.
• Assist customers with product recommendations, purchases, memberships, and event information.
• Answer questions about board games, trading card games, events, and store services.
• Help new customers feel comfortable and excited about joining the community.
• Maintain a clean, organized, and visually appealing sales floor.
• Restock shelves, organize inventory, and keep displays looking great.
• Assist with point-of-sale transactions, cash handling, and customer checkouts.
• Support daily opening and closing procedures as assigned.
• Help support tournaments, prereleases, board game nights, and other in-store events.
• Assist with event setup, cleanup, and customer support during events.
• Help create a fun and positive atmosphere for both casual players and competitive players.
• Follow store procedures and management direction consistently.
• Communicate clearly with managers regarding customer concerns or store needs.
• Support coworkers and contribute to a positive team environment.
• Be willing to jump in wherever needed to help the store succeed.

Qualifications

• Previous retail or customer service experience preferred, but not required.
• Friendly, reliable, and strong communication skills.
• Positive attitude and strong teamwork mindset.
• Passion for board games, trading card games, collectibles, or hobby gaming culture.
• Ability to work evenings, weekends, and during special events.
• Comfortable learning product knowledge and helping customers make buying decisions.
• Ability to stay organized and work in a fast-paced environment.
• Professional, dependable, and punctual.

What This Role Requires To Succeed

• Consistently delivering excellent customer service.
• Strong attendance and reliability.
• Helping maintain store standards during every shift.
• Positive energy and strong community engagement.
• Taking initiative instead of waiting to be asked.

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