Sales Associate/Key Holder

The Mall in Columbia; Columbia (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Casual dress

Growth opportunities

Job summary

Mind Games in Columbia, MD is seeking motivated, reliable team members to step in as Key Holders. You’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure the store is welcoming and fun for everyone.

This role involves greeting customers, operating the POS, restocking, acting as a product expert, and helping the team meet daily sales goals. HS diploma and 2+ years in retail are required; supervisory experience is a plus.

Qualifications

• High school diploma or equivalent required.
• 2+ years of sales, customer service or retail experience.
• Previous Key Holder or supervisory experience is recommended.
• Ability to stand for long periods and lift up to 20 pounds.

Responsibilities

• Greet customers and recommend products to meet needs.
• Operate POS, process payments, and issue receipts.
• Maintain neat store and restock inventory.
• Serve as product expert and advise on selection, usage, and care.
• Lead by example delivering outstanding customer service.
• Open and close procedures, including cash handling and security.
• Meet daily, weekly, and monthly sales goals.

Skills

Customer service

Interpersonal skills

Multitasking

Reliability

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for motivated, reliable, and energetic team members to step in as Key Holders. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!

Duties and Responsibilities include, but are not limited to:

Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.

Operate the POS system, accurately process payments, and issue receipts.

Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.

Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.

Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.

Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.

Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.

Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.

Lead by example in delivering outstanding customer service and a positive attitude to support the team.

Experience with store opening/closing and cash management is considered an asset.

You are best suited for this role if you have the following qualifications and skills:

High school diploma or equivalent required.

2+ year of experience in sales, customer service, or retail.

Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.

Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.

Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.

Passion for or knowledge of pop culture, board games, and puzzles is a plus.

Ability to stand or walk for long periods and lift to 20 pounds.

Previous Key Holder or supervisory experience is recommended.

Pay Rate:$15.50-$17.50 per hour

Competitive pay and opportunities for growth

Employee discount on games, puzzles, and toys

Casual dress environment

Work in a fun, creative environment surrounded by products and people you love

Store Location: Mall in Columbia – Unit 2227, 10300 Little Patuxent Parkway, Columbia, MD

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet your needs.