Sales Team Lead

Pro-Play Games; Miami (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) matching

Job summary

Pro-Play Games in Miami seeks a Sales Lead to guide the day-to-day sales floor, coach staff, and partner with store leadership to deliver a high-level customer experience. This role balances customer service, sales execution, team accountability, merchandising awareness, and operational discipline.

You will set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one through hands-on leadership and mentorship of the sales team.

Qualifications

• Experience in retail or hobby store environments preferred.
• Leadership or key-holder experience strongly preferred.
• Strong customer service and communication skills.
• Ability to direct peers in a respectful manner.
• Fast-paced work with multiple priorities.
• Dependable with weekend and event-heavy schedules.
• Interest in gaming/hobby culture preferred.

Responsibilities

• Lead by example through customer engagement and solution-based selling.
• Drive daily sales performance and support store revenue goals.
• Coach staff on interactions, upsell, and closing techniques.
• Greet customers quickly and professionally.
• Guide teams toward the right products and needs.
• Support cross-category selling and event-focused items.
• Maintain floor cleanliness, organization, and visibility.
• Enforce policies and store expectations with the team.
• Train new staff on sales standards and customer interactions.
• Ensure smooth operations during peak periods and events.

Skills

Leadership experience

Customer service

Communication skills

Team coaching

Retail sales

Store operations

Job description

The Sales Lead is responsible for helping oversee the day-to-day sales floor operation, coaching staff, supporting store leadership, and making sure customers receive a high-level experience every time they walk in. This person should be comfortable balancing customer service, sales execution, team accountability, merchandising awareness, and operational discipline. This is a leadership role. You will be expected to set the tone on the floor, maintain standards, and help turn a strong store into an even stronger one.

Key Responsibilities

• Lead by example through strong customer engagement and solution-based selling
• Help drive daily sales performance and support store revenue goals
• Coach team members on customer interaction, attach sales, objection handling, and closing
• Make sure customers are greeted quickly and professionally by staff
• Help uncover the “need behind the need” by asking strong questions and guiding customers toward the right products
• Support the team in selling across multiple categories including sealed product, singles, accessories, and event-related items
• Maintain awareness of current market trends, hot items, and store events
• Help protect margins through steady awareness of asset protection.
• Ensure staff maintain the sales floor clean, organized, stocked, and presentable
• Lead reps with their merchandising, restocking, binder/wall presentation, and product visibility
• Support management in enforcing company policies, processes, and expectations
• Help communicate daily priorities, promotions, and team focus areas
• Monitor staff performance on shift and escalated concerns when needed
• Assist in training new team members on sales standards, store expectations, and customer interaction
• Help ensure store operations run smoothly during busy periods, weekends, and major releases
• Support event days and high-traffic weekends with urgency and professionalism

Qualifications

• Prior retail, sales, or hobby store experience preferred
• Leadership or key-holder experience strongly preferred
• Strong customer service and communication skills
• Comfortable giving direction and holding peers accountable in a respectful way
• Ability to work in a fast-paced environment with multiple priorities at once
• Strong personal accountability, punctuality, and professionalism
• Interest in trading card games and hobby culture preferred
• Working knowledge of major TCG titles is a major plus
• Ability to problem-solve in real time and stay calm under pressure
• Must be dependable and able to work weekends, peak hours, and event-heavy schedules

Preferred Traits

• Sales-minded, while maintaining customer-first
• Strong sense of urgency
• Good judgment with customers and staff
• Understands how to balance relationship-building with business needs
• Team player looking to learn new things daily

What Success Looks Like in This Role

• Customers feel welcomed, helped, and confident buying from Pro-Play Games
• Team members are more consistent because of your presence and coaching
• Sales opportunities are not missed
• The floor stays active, organized, and focused
• Store standards are followed without management having to constantly step in
• Attachments like sleeves, deck boxes, binders, and accessories are naturally built into conversations
• The team sells with confidence instead of just answering questions passively

Compensation & Benefits

• Paid Time Off:20 days annually, subject to blackout dates based on event scheduling
• Healthcare Coverage:Health insurance coverage (beginning 90 days after start date)
• Retirement Plan:401(k) with employer matching (beginning 90 days after start date)

About Us

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.

Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability
• Integrity and professionalism
• Community and customer focus
• Growth and continuous improvement

*In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.