TCG ASSOCIATE - Full Time (PLAINFIELD)

Moonshot Games; Noblesville, Northern (IN, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Moonshot Games in Noblesville, IN seeks a dedicated TCG Associate to support daily store operations for Magic and Pokémon singles. You’ll pull and process orders, handle buylists, and keep shelves neatly stocked while delivering an engaging, friendly customer experience.

You’ll collaborate with the team to maintain accurate inventory, assist events, and ensure smooth workflows from orders to fulfillment, following established procedures and contributing to a welcoming gaming community.

Qualifications

• Experience handling daily store operations and customer service.
• Ability to process buy lists and fulfill orders accurately.
• Strong attention to inventory health and presentation standards.
• Comfort working with events and promotions.

Responsibilities

• Pull and process orders (previous night + same-day customer requests).
• Process buylists accurately and efficiently.
• Fold cards in, upload batches, and work through backlog queues.
• Perform larger inventory health projects and spot audits as assigned.
• Maintain presentation standards (cleanliness, full cases, restocked supplies).
• Ensure cards are placed correctly (bulk, binders, KKD/KKD-P, liquidation, inventory, or special cases).
• Support events as needed (promo prep, prize setup, basic player assistance).
• Handle customer-facing issues—inventory discrepancies, missing cards, substitutions—quickly and professionally.
• Email customers promptly on missing-card issues before refunds occur.
• Log recurring issues or trends for management review and process improvement.
• Collaborate with team members to ensure smooth daily workflow across orders, inventory, KKD/PKKD and FOH tasks.
• Proactively communicate blockers, inventory concerns, or system issues to management.
• Follow established procedures consistently and provide feedback when improvements are identified.

Skills

Customer service

Order processing

Inventory management

Team collaboration

Job description

Moonshot Games TCG Associate Noblesville, IN·Plainfield, IN·Full time Company website

Work day-to-day operations in Magic and Pokemon Singles, following prescribed processes and making sure the customer experience consistently exceeds expectations.

About Moonshot Games

Google defines a "moonshot" as an extremely ambitious and innovative project. Though Moonshot Games started as just one retail store in downtown Noblesville, we currently operate two retail stores in Central Indiana, a YouTube live stream Moonshot Rips, a traveling card-show business, and an e-commerce storefront. Today we represent more than just a handful of game stores. Ours is a place for people without a place. A safe spot to visit, play, laugh, and learn within a loving, supportive community. Yet this dream wouldn't have become reality without our amazing staff and customers, because it was too big to build by our will alone. It was Noblesville's dream first, but we will continue to serve our communities with plenty more big ideas as we reach for the stars.

Description

Primary Responsibilities

Daily Operations

• Pull and process orders (previous night + same-day customer requests).
• Process buylists accurately and efficiently.
• Fold cards in, upload batches, and work through backlog queues.
• Perform larger inventory health projects and spot audits as assigned.
• Maintain presentation standards (cleanliness, full cases, restocked supplies).
• Ensure cards are placed correctly (bulk, binders, KKD/KKD-P, liquidation, inventory, or special cases).
• Support events as needed (promo prep, prize setup, basic player assistance).

Customer Experience & Issue Resolution

• Handle customer-facing issues—inventory discrepancies, missing cards, substitutions—quickly and professionally.
• Email customers promptly on missing-card issues before refunds occur.
• Log recurring issues or trends for management review and process improvement.

Communication & Workflow Support

• Collaborate with team members to ensure smooth daily workflow across orders, inventory, KKD/PKKD and FOH tasks.
• Proactively communicate blockers, inventory concerns, or system issues to management.
• Follow established procedures consistently and provide feedback when improvements are identified.

Success Metrics

• Smooth, efficient daily operations with minimal backlog.
• Accurate and timely order fulfillment and buylist processing.
• Improved health and organization of Magic and Pokémon inventory systems.
• Positive customer feedback and reduced error rates.
• Clear, proactive communication on issues, trends, and system concerns.
• Consistent adherence to established processes and quality standards.