Retail Associate Manager - Lead, Coach & Store Growth

J.Crew; Baltimore (MD); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Discounts on branded products

Paid time off

401(k) plan with matching

Job summary

J.Crew is seeking an Associate Manager to lead a store team, drive profitability, and foster customer connections. You will coach staff, monitor performance, and step into multiple roles to ensure operational excellence and brand-driven service.

You will partner with the Store Director to maximize revenue, support recruiting and training, and ensure a positive environment that reflects our distinctive American style and values.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Teamwork

Problem-solving

Flexibility

Tools

Store systems

Job description

J.Crew is seeking an Associate Manager to lead a store team, drive profitability, and foster customer connections. You will coach staff, monitor performance, and step into multiple roles to ensure operational excellence and brand-driven service.

You will partner with the Store Director to maximize revenue, support recruiting and training, and ensure a positive environment that reflects our distinctive American style and values.