Retail Associate & Framing Specialist

Michaels; Huntington Beach (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Admission to partnership discount

Job summary

Michaels in Huntington Beach, CA is seeking team members to assist customers, stock shelves, and maintain store standards. You will handle checkout with cash handling, promote the Rewards program and Private Label Credit Cards, and support Omni-channel services like Buy Online Pickup in Store and Ship From Store.

Cross-training in Custom Framing is available. Applicants must be at least 16 years old and able to stand for long periods.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels in Huntington Beach, CA is seeking team members to assist customers, stock shelves, and maintain store standards. You will handle checkout with cash handling, promote the Rewards program and Private Label Credit Cards, and support Omni-channel services like Buy Online Pickup in Store and Ship From Store.

Cross-training in Custom Framing is available. Applicants must be at least 16 years old and able to stand for long periods.