Retail Associate - Customer Experience & Upsell Pro

Ross Stores, Inc.; Philadelphia (Philadelphia County); On-site; USD 17,000 - 22,000; Part time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience by providing excellent customer service and supporting daily store operations.

You will assist customers, process transactions, manage returns, stock shelves, and promote sales through upsell opportunities while maintaining a clean, safe, and organized sales floor.

This role emphasizes attention to detail, teamwork, and a customer-first mindset to help drive store performance.

Qualifications

• Experience in retail or customer service preferred.
• Ability to work in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers with product questions and provide recommendations based on needs.
• Process sales transactions including cash and card payments.
• Manage customer returns and exchanges per company policies.
• Promote products and identify opportunities to increase sales through add-ons.
• Support inventory by stocking merchandise and replenishing displays.
• Keep the sales floor and stockroom clean, organized and safe.
• Encourage participation in promotions, programs and loyalty initiatives.
• Contribute to a friendly, efficient, and customer-focused shopping experience.

Skills

Customer service

Cash handling

Upselling

Job description

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience by providing excellent customer service and supporting daily store operations.

You will assist customers, process transactions, manage returns, stock shelves, and promote sales through upsell opportunities while maintaining a clean, safe, and organized sales floor.

This role emphasizes attention to detail, teamwork, and a customer-first mindset to help drive store performance.