Retail Associate: Elevate Customer Experience & Sales

Ross Stores, Inc.; Kennett Square (Chester County); On-site; USD 17,000 - 22,000; Full time

Job summary

Ross Stores, Inc. is seeking a friendly Retail Associate to help customers find the right products and provide outstanding service on the sales floor.

You will process transactions, assist with exchanges, and support inventory and display standards to ensure a neat, inviting store environment. In this role you will promote loyalty programs and promotions, work in a fast-paced setting, and contribute to a team that focuses on customer satisfaction and store performance.

Qualifications

• Assisting customers with product questions and recommending merchandise based on their needs and preferences.
• Processing sales transactions, including cash handling and credit card payments.
• Managing customer returns and exchanges in accordance with company policies.
• Promoting products and identifying opportunities to increase sales through add-on and upsell recommendations.
• Supporting inventory management by stocking merchandise, replenishing displays, and monitoring product levels.
• Maintaining a clean, organized, and safe sales floor and stockroom environment.
• Encouraging customer participation in store promotions, programs, and loyalty initiatives.
• Contributing to a friendly, efficient, and customer-focused shopping experience.

Responsibilities

• This role requires strong customer service skills, attention to detail, the ability to work in a fast-paced retail environment, and a commitment to supporting store performance and operational excellence.

Skills

Customer service

Cash handling

Sales promotion

Job description

Ross Stores, Inc. is seeking a friendly Retail Associate to help customers find the right products and provide outstanding service on the sales floor.

You will process transactions, assist with exchanges, and support inventory and display standards to ensure a neat, inviting store environment. In this role you will promote loyalty programs and promotions, work in a fast-paced setting, and contribute to a team that focuses on customer satisfaction and store performance.