Retail Associate - Customer Experience & Merchandising

The TJX Companies, Inc.; San Jose (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision coverage

Paid holidays/vacation/sick

Life insurance

Job summary

The TJX Companies, Inc. is hiring at HomeGoods in San Jose for a customer-focused role. You will help deliver a highly satisfying shopping experience, maintain a clean, organized store, and support operational standards across departments.

Responsibilities include processing transactions, promoting rewards programs, merchandising, and safe, compliant store operations. This position emphasizes teamwork, adaptability, and strong communication with customers and teammates.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multitask.
• Ability to respond to changes or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Adaptability

Lifting heavy objects

Teamwork

Retail experience

Job description

The TJX Companies, Inc. is hiring at HomeGoods in San Jose for a customer-focused role. You will help deliver a highly satisfying shopping experience, maintain a clean, organized store, and support operational standards across departments.

Responsibilities include processing transactions, promoting rewards programs, merchandising, and safe, compliant store operations. This position emphasizes teamwork, adaptability, and strong communication with customers and teammates.