Retail Associate: Customer Experience & Merchandising

The TJX Companies, Inc.; Garden Grove (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

401(k) contributions

Health/dental/vision insurance

Paid holidays

Job summary

Marshalls in Garden Grove, CA is seeking a store associate to deliver a highly satisfying customer experience and support daily operations on the sales floor. You will engage with customers, maintain a clean store, and participate in loss prevention and safety programs.

The role requires strong customer service, adaptability to remaining tasks, and the ability to lift heavy objects as needed. A collaborative team player attitude and reliability are essential for success in this fast-paced,

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Adaptability

Lifting

Teamwork

Retail experience

Job description

Marshalls in Garden Grove, CA is seeking a store associate to deliver a highly satisfying customer experience and support daily operations on the sales floor. You will engage with customers, maintain a clean store, and participate in loss prevention and safety programs.

The role requires strong customer service, adaptability to remaining tasks, and the ability to lift heavy objects as needed. A collaborative team player attitude and reliability are essential for success in this fast-paced,