Retail Associate

Irving Oil; Town of Florida (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k match

Sign-on bonus

Paid vacation

Wellness support

Job summary

Irving Oil is seeking a Retail Associate to greet customers, deliver exceptional service, and handle inquiries in our store. You will process transactions, assist customers, and uphold the Irving experience with courtesy and accuracy.

The role emphasizes teamwork, attention to detail, and strong communication. Benefits include competitive compensation, 401(k) matching, a sign-on bonus, paid vacation, and wellness support.

Qualifications

• Minimum 2 years in a customer service role.
• High school diploma or GED equivalent.

Responsibilities

• Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards
• Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service
• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
• Handle customer inquiries or complaints in line with policies and procedures
• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
• Assist in the maintenance of the store and stocking shelves as needed

Skills

Basic math

Attention to detail

Good customer service

Good communication

Education

Diploma/High School Equivalent

GED or equivalent

Job description

As a Retail Associate, you will greet customers, deliver exceptional service, and handle any customer inquiries. Your goal will be to provide exceptional customer service and experiences by using good communication and listening skills. Your success will depend on your ability to support team members and customers during every interaction.

What We Offer:

• Competitive Compensation - Including a company matched 401k and a Sign-on Bonus

• Paid Vacation

• Wellness Support - With 24/7 access to our Employee & Family Assistance Program

Your Responsibilities:

• Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards

• Greet customers, including answering phones, by providing clients with the highest level of customer service that is unique to the Irving experience, demonstrated through a courteous demeanor, and outstanding service

• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment

• Handle customer inquiries or complaints in line with policies and procedures

• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts

• Assist in the maintenance of the store and stocking shelves as needed

Your Skills

• Basic math skills

• Attention to detail

• Good customer service skills

• Good communication skills

Your Experience:

• 2 years in a customer service role

• G.E.D or equivalent

The expected hourly range for this position is $16.00 - $20.00. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent